Privacy Policy
Apex Karts — Privacy Policy
Last Updated: 24 May 20261. About This Policy
1.1 Apex Karts (ABN 77 636 173 307) ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
1.2 This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.apexkarts.com.au) or purchase our products.
1.3 We comply with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**. By providing your personal information to us, you consent to the practices described in this policy.
2. What Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:
2.2 Payment Information
When you make a purchase, payment details (credit card number, expiry date, security code) are collected and processed by **Stripe**, our payment processor. We do **not** store full credit card details on our servers. Stripe's privacy policy applies to the information you provide through their payment interface.
2.3 Information Collected Automatically
When you visit our Website, we may automatically collect:
3. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---------|-------------|
| Process and fulfil your Order (including communicating production updates) | Contract performance |
| Arrange delivery with our shipping partners | Contract performance |
| Verify your identity and prevent fraud | Legitimate interest |
| Respond to your enquiries, warranty claims, and support requests | Consent / legal obligation |
| Send Order confirmations, shipping notifications, and other transactional communications | Contract performance |
| Send marketing communications (if you have opted in) | Consent |
| Improve our Website, products, and customer experience | Legitimate interest |
| Comply with legal obligations (e.g., record-keeping, tax) | Legal obligation |
4. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
4.1 Service Providers (Necessary to Fulfil Your Order)
4.2 Legal Obligations
We may disclose your information if required to do so by law, regulation, or legal process (e.g., court order, government agency request).
4.3 Business Transfers
If Apex Karts is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Consent
We may share your information for any other purpose with your express consent.
5. Cross-Border Disclosure
5.1 Some of our third-party service providers (including Stripe and certain IT providers) are located outside Australia — primarily in the United States.
5.2 By providing your personal information, you consent to the disclosure of your information to recipients located outside Australia. We take reasonable steps to ensure overseas recipients comply with obligations equivalent to the Australian Privacy Principles, but these recipients may not be subject to Australian privacy law.
6. Data Security
6.1 We implement reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
6.2 These measures include:
6.3 However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
7. Data Retention
7.1 We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.
7.2 Typically, we retain Order-related information for **7 years** after your purchase (to comply with tax and record-keeping obligations).
7.3 Marketing-related data is retained until you unsubscribe or request deletion.
8. Cookies and Tracking
8.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help us recognise you and remember your preferences.
8.2 Types of Cookies We Use
| Type | Purpose | Duration |
|------|---------|----------|
| **Essential Cookies** | Required for Website functionality (e.g., shopping cart, account login) | Session / persistent |
| **Analytics Cookies** | Help us understand how visitors use our Website (e.g., Google Analytics) | Up to 2 years |
| **Marketing Cookies** | Track browsing habits to deliver relevant advertisements | Up to 90 days |
| **Functional Cookies** | Remember your preferences and settings | Up to 1 year |
8.3 Managing Cookies
You can control cookie preferences through your browser settings. Blocking essential cookies may affect Website functionality.
9. Marketing Communications
9.1 If you opt in to our newsletter, we will send you news, product updates, and promotional offers.
9.2 You can unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us.
9.3 We will continue to send non-marketing transactional communications (e.g., Order confirmations) even if you unsubscribe from marketing.
10. Your Rights
Under the Privacy Act 1988 (Cth) and the APPs, you have the following rights:
10.1 Access
You may request access to the personal information we hold about you. We will respond within a reasonable period (usually 30 days).
10.2 Correction
You may request correction of any personal information that is inaccurate, outdated, incomplete, irrelevant, or misleading.
10.3 Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records.
10.4 Opt-Out
You may opt out of marketing communications at any time.
10.5 Complaints
If you believe we have breached the APPs, you may lodge a complaint:
1. First, contact us directly (details below).
2. If unsatisfied with our response, you may contact the **Office of the Australian Information Commissioner (OAIC):**
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Third-Party Links
Our Website may contain links to third-party websites (e.g., Stripe, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
12.1 We may update this Privacy Policy from time to time. Changes will be posted on our Website with an updated "Last Updated" date.
12.2 Where materially significant changes are made, we will notify you by email (if we have your contact details) or via a notice on our Website.
13. Contact Us
For any questions, complaints, or requests relating to this Privacy Policy or your personal information, please contact our Privacy Officer:
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